Answers Inside Minutes

Need Tg Casino Support Right Now?

Reach a real Tg Casino agent by live chat, e-mail or phone, and the desk stays open around the clock in NZST.

Talk To Support Licensed by Malta Gaming Authority

Paid out today

831,703 NZ$

1,752 Playing now

MGA/B2C/752/2009, Malta Gaming Authority — established 2009

Average 9 minutes to your account, up to NZ$64,000 per transaction

128-bit SSL encryption, audited by BMM Testlabs and GLI

Three Routes To A Human

From Silence To A Reply

By the end of this block you will know which of the three routes fits your question.

You Want An Answer Now

A chat window answers when a question needs a back-and-forth, and a typical first reply lands about two minutes after you open it, day or night.

Start Chat

A Written Trail To Keep

Write to [email protected] when a matter needs documents or a longer explanation; expect a considered reply within six hours of sending it.

Write In

Tg Casino Phone Line

Call +64 9 427 0855 for anything urgent, and a person picks up in about one minute; the line runs around the clock in NZST.

Call Now

Waking Up In New Zealand

Help That Knows Your Time Zone

One worry goes away here: the person answering speaks your language and keeps your clock.

Reach Us

New Zealand phone+64 9 427 0855

Support time zoneNZST

Languages spokenEnglish, German, Finnish, Norwegian

Support e-mail[email protected]

Supervision

Regulator and licenceMalta Gaming Authority, MGA/B2C/752/2009

Problem Help

Gambling problem helpProblem Gambling Foundation of New Zealand, Gambling Helpline New Zealand, Multi-Venue Exclusion Programme

What Should You Have Ready?

Seconds spent gathering these save hours of back and forth later.

Registered e-mail address and login name
Photo ID and proof of address
Image of any payment card used
Last deposit amount and timestamp
Your NZ$ transaction reference number

Reach The Right Desk First

Choose The Inbox Matching Your Query

After this table you will pick the correct inbox and skip a forwarding delay.

Account Desks

General support and site questions[email protected]

Document verification (KYC)[email protected]

Money Desks

Deposits and withdrawals[email protected]

Other Desks

Complaints about a decision[email protected]

Personal data and privacy requests[email protected]

Business and partnerships[email protected]

Verification Block

Checking Who Holds Your Money

Once done, you know exactly which company answers for your account.

The Company

Legal nameTg Casino Ltd.

Company numberC-72677 (Malta)

Registered addressSpinola Road, Sliema

The Licence

RegulatorMalta Gaming Authority

Licence numberMGA/B2C/752/2009

Written Contact

Support e-mail[email protected]

Minute You Ask

Read This Before You Send A Message

Six short answers so you know what to expect before you make contact.

trustWhy does support answer in languages other than English?+

Because our desks are staffed for more than one country, replies come in English, German, Finnish and Norwegian. Write in whichever of those you read most comfortably, including when the matter is about payments. A New Zealand player writing in English is answered in English, in New Zealand time.

trustWhy does verification hold my withdrawal for so long?+

Because each document is checked by a person against the account, the usual wait is seven hours rather than minutes. Photo ID, proof of address and a payment card image sent together are cleared in one pass. Sending one item at a time restarts the clock on the rest.

trustDo I need to escalate beyond support to get a fair outcome?+

Do I need to escalate beyond support to get a fair outcome? Yes, when a reply leaves the matter unresolved, ask for it to be reviewed, then write to [email protected] with the earlier exchange attached. If the outcome still fails you, the Malta Gaming Authority takes the complaint, since it licenses us.

trustDo I need to check a licence before I trust a casino?+

Do I need to check a licence before I trust a casino? It is worth a glance, and ours sits with the Malta Gaming Authority under MGA/B2C/752/2009. Tg Casino Ltd. holds that licence and has traded from Spinola Road, Sliema since 2009 under company number C-72677.

trustWhere do I turn at three in the morning on a Sunday?+

Where do I turn at three in the morning on a Sunday? The same place as a Tuesday afternoon, because our desks never close and the times below are quoted in NZST. Chat typically answers within two minutes, the phone within one, and written mail within six hours, whatever the hour you send it.

trustWhat happens when an agent asks who I am?+

What happens when an agent asks who I am? They confirm your identity from your registered email address and a recent deposit amount, and never from your password. No genuine agent asks for that password, so treat any request for it as a sign to stop and report the contact.

Knowing The Queue

Tg Casino Answer Times In NZST

After this, you know which channel wastes no time today.

Live Chat

Chat hoursAvailable around the clock

Chat first reply2 minutes

Time zoneNZST

E-mail

E-mail address[email protected]

E-mail reply6 hours

Phone

Phone number+64 9 427 0855

Phone wait1 minute

When Nobody Budges

What Happens To A Complaint?

This block matters on the day a normal reply leaves you unsatisfied.

Written Submission

Write to [email protected] and set out what happened, with times, amounts and any chat or e-mail references. A written record reaches the right handler without repeating yourself.

What Did They Decide?

Within a few days a handler replies with a findings summary and a proposed outcome. Read it against your own record before deciding whether to accept it.

Now Escalate One Level

Should the answer still miss the mark, ask for the matter to go to a senior manager and quote your reference number. Deadlines for that final internal review get confirmed in writing.

Can The Regulator Step In?

A final internal answer leaves you free to refer the case to the Malta Gaming Authority, licence MGA/B2C/752/2009, and that route costs you nothing.