Play Your Way

From Guesswork To Ground Rules At Tg Casino

Play only from 18+, and deposit limits, loss limits, session time reminders, a cooling-off period and self-exclusion sit in every Tg Casino account.

Set A Limit

MGA/B2C/752/2009, Malta Gaming Authority — established 2009

Quick Check

You Want The Basics Without The Fine Print

Answers to the four things people check before opening an account.

Minimum age18+

LicenseMGA/B2C/752/2009

Gambling Helpline Aotearoa0800 654 655

Limit questions[email protected]

Five Controls

Five Controls Instead Of Willpower Alone

You will know which tool to reach for and when to switch it on.

How Much Can I Add?

A deposit limit caps how much you can add to your balance in a set period. Switch it on before your first deposit, while the evening is still a plan and not a reaction.

What Stops A Bad Run?

A loss limit sets the most you are prepared to see go. Turn it on at the start of a session so a bad run has a fixed end point rather than an open one.

Where Did The Evening Go?

Session time reminders nudge you at intervals you choose while you play. Switch them on if you lose track of the clock, and decide in advance what you will do when one arrives.

A Planned Break

A cooling-off period takes a break from play for a stretch you pick. Choose it when you want distance for a while without closing the door on your account.

When A Break Is Not Enough

Self-exclusion blocks you from gambling on this account for a longer stretch. Use it when a break is not enough and you need the decision taken out of the moment.

Setting It Up

From Spending Freely To A Fixed Cap

The worry that a limit takes paperwork or a long wait.

Open Your Settings

Sign in and open the settings area of your account. Check that your registered email address is current, since confirmations go there.

One Place For Controls

Look for the responsible gambling section inside settings. Everything you need sits in that one place, so you do not need to hunt through separate menus.

Match The Worry

Pick the limit type that matches your worry, whether that is deposits, losses or time in play, then choose your figure with care.

Confirm The Change

Confirm the change and check that the new figure shows in your account. Note that a lower limit is the easy direction; raising one again is slower on purpose.

A Day Off Compared With Months Away

You Only Need A Few Days. Take a cooling-off period inside your account when hours or days away would steady you. Set it yourself from the controls page and the pause holds for the whole period. Nothing is closed and you keep the account. Reaching us by live chat, email or phone also starts it.

Access Closed For Two Years. Choose self-exclusion when you want access shut for two years. It runs for up to 24 months through our platforms and cannot be lifted early. Ask for it in the account controls or through support and betting stops the moment it is set. Rejoining takes a fresh request once the full period has passed.

No Register Here, So Use Your Account. Treat your casino account as the only exclusion route open to you here. New Zealand keeps no national self-exclusion register, so the settings under your Tg Casino login do the work. Call the Gambling Helpline Aotearoa for guidance on top of that when you want a person to talk it through first.

Free Support

A Voice At The End Of The Line

By the end you will know which free service fits your situation and theirs.

Gambling Helpline Aotearoa

Ring the national helpline at any hour, day or night, and speak in confidence about your own play or a relative's. Trained staff listen without judging and point you to local support; free texting is available too. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Book free counselling through a foundation that also offers peer and cultural support across eighteen clinics. Its freephone and text line answer on weekdays between 8:30 and 17:00, for players and family alike. pgf.nz

Safer Gambling Aotearoa

Browse a Health New Zealand information site written for people who gamble and for their whānau. It lists the signs of harm, practical tips and a finder for support close to home, without any cost or referral. safergambling.org.nz

When Play Feels Like Duty, Stop

Catching these signals early keeps a small habit from growing into a costly one. A deposit limit or a pause set now, before the next session, is the simplest first step anyone can take. Nothing here is a diagnosis, only a nudge to act.

Look honestly at the last few weeks and see whether any of these fit.

Spending beyond what you planned
Chasing a loss with a bigger deposit
Hiding your play from family
Borrowing money to keep going
Play crowding out sleep or work
Feeling flat until the next session
Promising yourself you will stop

Plain Answers

Can I End My Self-Exclusion Early?

Clears up the doubt most players bring: what a casino can and cannot switch off for you.

Why does Tg Casino need my ID before I can play?+

Your age and identity are checked before the account is activated, and that step is required of us in this market. The minimum age to hold an account is 18. Sending photo ID, proof of address and a card image gets you through verification, which usually takes around 7 hours.

My partner plays too much; can the helpline talk to me?+

Yes. Gambling Helpline Aotearoa takes calls from family members as well as from players, on 0800 654 655 at any hour, and a free text to 8006 is available too. Counselling for relatives is offered by the Problem Gambling Foundation, which runs clinics up and down the country.

How do I shut my account with Tg Casino permanently?+

Email [email protected] and ask for the account to be closed for good. Say plainly that you want it permanent rather than a break, and the team can also point you to the exclusion tools in your account if you would rather lock play out first. One account per player is the rule here, so a closed account stays closed.

Will excluding myself here stop me playing at other casinos?+

No. New Zealand has no national self-exclusion register, so an exclusion is set in your casino account and covers this platform only. To step away from other operators in this market, you would need to close or exclude yourself with each of them separately.

Can I reverse a self-exclusion before the period ends?+

No. A self-exclusion runs for the whole period you picked and cannot be ended early, so choose a length you know you can live with. If a short break is what you actually want, the cooling-off period is the lighter option and is built for that.