Account checks

Why is Tg Casino asking for your documents?

Our Malta licence requires identity and address checks before any payout, and the review takes about 7 hours from a complete upload.

Start verification

MGA/B2C/752/2009, Malta Gaming Authority — established 2009

Six facts

Checked once, then cash out faster

One table answers the question behind most waits before a first payout.

Who checks

Tg Casino Ltd.

Under which licence

Malta Gaming Authority, MGA/B2C/752/2009

How long

Up to 7 hours

When it is mandatory

Before your first withdrawal

Questions

[email protected]

Minimum age

18+

At the upload stage

Get it right the first time

Clear copies cut the wait, and the team here answers questions rather than leaving you guessing.

Your documents area

Open your profile and look for the documents area, where each requested paper sits on its own line with a small upload button.

All four corners in frame?

Photograph the photo ID flat, with all four corners inside the frame and no glare across the portrait or the printed numbers.

Recent bill, matching address

Use a utility bill or bank letter from the last three months that shows your full name and your New Zealand address exactly as registered.

Reading the status line

Watch the status line for each file, since a rejected item is marked in red and can be replaced straight away without restarting the whole request.

Four uploads

Send the right copy first time

Keep this list open while you photograph each paper, so nothing comes back for a second round.

Photo ID

ConfirmsYour name, face and date of birth

Must showFour corners, sharp text, no glare

Proof of address

ConfirmsWhere you actually live

Must showFull name, address, recent date

Payment card image

ConfirmsYou hold the card you deposit with

Must showCard face, name, last four digits

Know when it lands

Verification lands before a payout, not after it

Here are the four moments that bring the check to your door, so none of them surprises you.

Fresh payment method

Adding Skrill or a card you have not used here before prompts a quick identity match, because each new payment route must belong to the same verified person.

First cash-out stage

Cashing out is the classic point for paperwork. Your details are compared with your documents before money moves, keeping the payout to you alone.

Why does my name fail?

Typos in your name, birth date or street address make a mismatch, so the team asks for a clearer copy or a corrected detail before approving anything.

Faster clearance on big sums

A payment far above your usual pattern gets a closer look, with the source of funds question added, because the license asks for extra care on bigger sums.

Routine proof of where your money came from

Tg Casino holds license MGA/B2C/752/2009 from the Malta Gaming Authority, and that license obliges us to know where deposited money originates. Expect the request as ordinary housekeeping. It never implies anything about you as a person.

Have one of these ready and the whole exchange usually closes in a single reply.

Recent payslips from your employer
Bank statement for the last months
Tax assessment notice
Notice of a pension or benefit
Copy of a savings account summary

Fast fixes for a document that bounced back

Send a newer bill. A bill older than the accepted window no longer proves where you live today, so the reviewer has to turn it down. Pull a bill issued in the last three months Download the latest statement from your provider

Sharp original beats a screen grab. A screen grab loses sharpness and hides the edges, so the team cannot confirm the copy is genuine and untouched. Photograph the paper document itself Switch the flash off and shoot in daylight

Out of date already. An expired document cannot confirm who you are right now, which is the whole point of the exercise. Use your current passport or licence Renew first, then photograph the new one

Withdrawal pending

Approved once, then money flows

You will know exactly which answer fits your own account before you act on it.

What does a source of funds check actually look like?+

It is a routine step our Malta Gaming Authority licence requires us to take against money laundering, not a sign that anything is wrong. Expect a short question about where your funds come from, answered in your own words, and the file closes once the answer matches your deposits.

Is my photo ID safe once I upload it?+

Yes. Files travel over 128-bit SSL encryption and sit in a queue read only by the verification team at [email protected]. Access stays limited to the checks our Malta Gaming Authority licence asks for.

A document was rejected. What do I fix first?+

Look at the reason line on the refusal notice, because it names the one fault to correct: a glare, a cropped corner or a mismatched address. Sending only that document again, unchanged elsewhere, is usually all it takes.

Who watches over this casino, and under which licence?+

The Malta Gaming Authority regulates us under licence MGA/B2C/752/2009, and Tg Casino Ltd. is the company behind the brand, registered in Malta as C-72677. BMM Testlabs, GLI and QUINEL audit the games on top of that.

How late can I leave verification before my payout?+

Before your first withdrawal leaves the account, at the latest: the licence does not allow us to pay out to an unverified player. We may ask earlier, at registration or on your first deposit, so the wait never lands on payout day.

My surname changed. Which name goes on the ID?+

The ID must show the name on your account, so bring the newer document and flag the change when you send it. The verification team replies with the one extra paper they need, and the name on file is corrected.